What is Pilot Assistance?

Pilot Assistance is a network of highly trained ALPA volunteers. Pilots just like you, happy to listen, offering nonjudgmental, confidential support.

How do I contact Pilot Assistance?

You may contact Pilot Assistance through your MEC, reaching out through this website, or by calling 309-PPS-ALPA (309-777-2572).

What if my airline doesn’t have Pilot Assistance set up yet. Can I still access this program?

Yes! Call 309-PPS-ALPA (309-777-2572).

What would I use this service for?

Anything where you would value talking to a peer, such as:

  • your psychological well-being
  • life stressors and changes
  • relationship problems
  • fatigue
  • work/life balance
  • bereavement
  • sim check worries
  • work pressures
  • colleague concerns
  • career options
  • financial problems
  • health concerns

How confidential is this program?

Confidential. With the exception of self harm, harm to minors, or the public, your conversation is private. We do not take notes and we do not report to management. Peer conversations are even held private from other peer volunteers. After contacting a peer, don’t be surprised if they act as if they don’t know you should you happen to run into them at the airport.

Can I vent about my frustrations about my employer?

You can talk to a peer volunteer about anything that is causing you stress.

I am concerned about a colleague or the family of a colleague; can I contact this service for them?

You can certainly offer information about this service to your colleague; however, it is up to them to contact us.

I have an emergency; can I use this service?

No, we are not set up to deal with emergency situations. If you need emergency services, call 911. If you have been involved in a serious incident or accident at work, please contact the ALPA hotline on the Orange Card.

What are the limits of this support service?

Please remember this is a peer-support service—not expert information. Your peer will be happy to share what they know and help where they can. PPS volunteers are not mental health professionals. They are peers, who can relate to your world because they live in your world. They are happy to assist and guide; however, should a mental health professional be required, a peer may guide you to one.

What if a peer cannot help me?

Your peer is supported by the ALPA Canada Pilot Assistance team and can help you find professional resources.

What if I’m from a smaller airline and prefer to contact an outside airline’s Pilot Assistance for peer support?

When calling PPS, specify that you desire assistance from a peer that isn’t from your ALPA group or airline. You have access to peers ranging from any ALPA carrier in Canada to the USA.

Is there a mental health professional that works with ALPA Canada pilots when necessary?

Short answer no, however peers are equipped with resources should you require a mental health professional.

Will pilot assistance work with my ALPA reps or company management to help solve my issues?

No, peers are not representatives. Should you require assistance that requires representation from your LEC or MEC, peers will suggest that you contact you LEC or MEC representative.

Can Pilot Assistance help me with a difficult personality conflict at work?

Pilot Assistance would be happy to help guide you through this difficulty, but ultimately the solution lies with you. Some airlines have a Professional Standards Committee in place that is trained to support with this situation.

How can Pilot Assistance help crews involved in an aircraft accident or incident?

Through CIRP (Critical Incident Response Program)—visit alpa.org to know more, or ask your local Pilot Assistance volunteer.

I may have a disqualifying medical issue but I’m afraid to talk about it and possibly end my career. Can Pilot Assistance help?

Pilot Assistance can offer support and guidance.

I’m having trouble in the SIM and seem to be so stressed with life issues that I failed a SIM ride. How can Pilot Assistance help?

Pilot Assistance is trained to listen, offering support and guidance. Though we cannot reverse your simulator results, we can help you separate and understand normal reactions to abnormal situations.

I am really stressed and it’s taking a toll on my relationships; I feel stressed at work now, too. How can Pilot Assistance help me?

Pilot Assistance is trained to listen and offer support and guidance. We can help you understand and separate normal reactions to abnormal situations.

I feel like I may have a problem with alcohol; how can ALPA Pilot Assistance help?

Pilot Assistance can offer support and guidance; however, they will refer you to the subject-matter experts at ARC (Aircrew Recovery Canada).

I see that another pilot has a problem with alcohol, how can I suggest help for them?

You can suggest that your colleague contact ARC (Aircrew Recovery Canada).

I’m stressed and may need to take time off work; can Pilot Assistance talk to Crew Scheduling to help me get time off work?

No, only you can contact your Crew Scheduling Department.